Terms and Conditions

Order Processing & Payment Terms

• Payment Confirmation Required: All orders are dispatched only after complete payment confirmation. We accept various payment methods including bank transfers, credit/debit cards, and mobile payments.
• Cash on Delivery Limitations: Cash on Delivery (COD) service is available only for selected areas and specific product categories. COD orders may require advance verification.
• Order Cancellation Policy: Once an order has been processed and entered our fulfillment system, cancellation is not possible. Please verify your order carefully before finalizing payment.
• Pricing & Availability: Product prices, availability, and delivery timelines may change without prior notice. We strive to maintain accurate information but reserve the right to adjust based on market conditions.
• Order Verification: For high-value orders, we may require additional verification to prevent fraud and ensure transaction security.

Contact Information & Requirements

For any complaints or support needs, contact our dedicated support team:

Required Information for Complaint Processing

To ensure we can address your concern effectively, you must provide the following information:

• Order Number: The complete order reference number from your confirmation email
• Visual Evidence: Clear, well-lit pictures of the received parcel and all items
• Detailed Description: Comprehensive explanation of the issue with specific details
• Timeline: Date and time of delivery and when the issue was discovered

Valid Complaint Categories

Complaints are accepted and processed only for the following specific situations:

• Incorrect Item Received: Product received differs from what was ordered
• Quantity Discrepancy: Missing items or incorrect quantities in your order
• Delivery Damage: Products damaged during transit or delivery process
• Manufacturing Defects: Faulty products with verifiable manufacturing issues
• Expired Products: Items received past their expiration date (if applicable)

Free Replacement Eligibility

Chemical Valley offers free replacement only in the following specific cases:

• Wrong Product Delivery: Incorrect item shipped compared to your order
• Missing Items: Partial delivery with items missing from your order
• Damaged or Leaking Items: Products damaged during shipping with visible evidence
• Quantity Issues: Incorrect number of items received compared to order
• Manufacturing Defects: Verifiable defects that affect product functionality

Policy Clarification

• No Returns for Preference Changes: We do not accept returns, exchanges, or refunds due to change of mind, color preference, size issues, or similar personal reasons
• Valid Returns Only: Returns are accepted exclusively for valid product-related issues as specified in our replacement policy
• Order Verification Responsibility: Customers are responsible for verifying order details before completing purchase
• Product Research: We encourage customers to research products thoroughly and contact our support team with any pre-purchase questions

5.1 Fee & Refund Policy

• Non-Refundable Fees: All course, training, mentorship, and quiz fees are NON-REFUNDABLE under any circumstances
• Fee Justification: Fees cover comprehensive services including training materials, instructor time, learning platform access, administrative support, and educational resources
• Payment Plans: Approved payment plans must be adhered to strictly; failure may result in course access suspension
• Corporate Training: Special terms apply to corporate training programs as outlined in separate agreements

5.2 Certification Requirements

Certification is awarded based on comprehensive assessment, not quiz performance alone. To receive certification, students must fulfill all requirements:

• Assessment Completion: Pass all required quizzes, tests, and examinations with minimum required scores
• Practical Application: Complete all projects, assignments, and practical work to satisfactory standards
• Documentation Submission: Provide all required documents, identification, and completion forms
• Final Evaluation: Successfully pass the final interview or comprehensive evaluation (if required)
• Code of Conduct: Maintain professional behavior and academic integrity throughout the program

5.3 Quiz & Test Policy

• Non-Refundable Quiz Fees: Quiz and test fees are non-refundable, regardless of performance or outcome
• Qualifying Scores: Students must achieve the predetermined minimum percentage to qualify for certification
• Retake Policy: Quiz retakes may be available under specific conditions with additional fees
• Academic Integrity: Any form of cheating or plagiarism results in immediate disqualification
• Time Limitations: Quizzes and tests must be completed within specified timeframes

5.4 Interview Requirement

For advanced courses and specialized training tracks, additional screening is required to ensure program suitability:

• Video Introduction: Submit a 60-second professional video introduction including:
  • Your full legal name and contact information
  • Educational background and qualifications
  • Relevant work experience (if applicable)
  • Career vision and professional goals
  • Specific reasons for wanting to join the Chemical Valley Training Program
• Interview Stage: Pass the comprehensive interview conducted by our training committee
• Final Assessment: Successful completion of all interview evaluation criteria

User Agreement

• Accurate Information: Provide truthful, complete, and accurate personal and payment information
• Material Usage: Not misuse, distribute, or share training materials, course content, or proprietary information
• Content Protection: Not share, reproduce, or distribute course content publicly or for commercial purposes
• Certification Integrity: Not claim unauthorized certification or misrepresent qualifications obtained
• Instruction Compliance: Follow all instructions, guidelines, and requirements in projects and assignments
• Professional Conduct: Maintain respectful and professional behavior in all interactions
• System Security: Not attempt to compromise platform security or access unauthorized areas

Liability Exclusions

Chemical Valley is not responsible for:

• Courier Delays: Delays caused by third-party courier companies, weather conditions, or logistical issues
• Incorrect Address: Loss or delay due to incorrect delivery address provided by the customer
• Improper Usage: Damages resulting from improper product usage, storage, or handling
• Technical Issues: Website downtime, technical errors, or connectivity problems
• Market Changes: Price fluctuations, product discontinuation, or supplier changes
• Force Majeure: Events beyond reasonable control including natural disasters, strikes, or government actions
• Third-Party Services: Issues with payment processors, hosting services, or other third-party providers

Data Protection Principles

• No Data Selling: We do not sell, trade, or rent customer information to third parties
• Limited Data Usage: Your data is used exclusively for order processing, training access, and support communication
• Security Measures: Implementation of appropriate technical and organizational security measures
• Data Retention: Information is retained only as long as necessary for business purposes
• Communication Preferences: Options to manage marketing communications and contact preferences

Modification Policy

• Update Rights: Chemical Valley reserves the right to update or modify these terms and conditions at any time
• Notification: Changes may be implemented without prior notice to users
• Continued Use: Continued use of our services constitutes acceptance of revised terms
• Review Responsibility: Users are responsible for regularly reviewing terms for updates
• Effective Date: The "Last Updated" date indicates the most recent revision